Purchase conditions

All of the purchases made at Landher Montaña are subject to the conditions detailed below.

Product prices

1. All of our product prices already include VAT (21%).
2. Purchases made from the Canary Islands, Ceuta and Melilla shall issue an invoice without VAT and the recipient must take local taxes.

Payment methods

1. Credit card payment:

   The Client promises to pay when the order is placed. All of the product prices already include the corresponding 21% VAT. The corresponding shipping costs will be automatically added to each order. These rates will be provided prior to completing the purchase.

   The corresponding purchase invoice may be printed once the order has been placed. Additionally, a copy of it will be sent to the client´s address.

   In order to place the order and process the corresponding payment, you will be redirected to the fully secure bank entity gateway hired by the Landher team. The bank account information is always sent directly to the bank (landher.net is not involved in this process) through secure gateways and servers.

   Once the purchase is finalised with the bank entity, you will be returned to the Landher.net webpage.

   The Client should notify the Landher team of any incorrect or fraudulent charges made to the credit card used for the purchase, either via email or telephone, as soon as possible so that the Landher team may take the necessary actions.

2. Paypal:

   Paypal, an easy payment method using your email address, can be used to securely, easily and quickly send and receive payments online. You can use Paypal Express to confirm your purchase without being registered at Landher.net.

   Paypal is not available for all countries.

3. Payment on delivery:

   The shipment will be sent by a transport agency designated by Landher Montaña or by postal service mail, depending on the order quantity.

   The Payment on delivery option is a surcharge on the total amount of purchase, always visible before confirming the payment order. Payment by credit card or bank transfer are not subject to charge.

   The order amount will be paid to the person that delivers the order. With this payment method, checks or credit card payments to the courier are not accepted.

   We are also unable to send shipments to post office boxes.

   Payment on delivery is only available for Spain destinations, excluding Canary Islands, Ceuta and Melilla.

4. Bank transfer:

   With this payment method, you will be able to process your order payment through a bank transfer by depositing the total order amount into the account number that will be indicated upon completing your purchase..

   This payment method is only available to users that reside in Spain and for shipping addresses in Spain.

   It is very important that you indicate the order reference we will provide you upon completing your purchase in the SENDER or ORDERING PARTY field.

   You have a period of 7 calendar days to process the transfer after placing your order. Once we have received the deposit confirmation from our bank, we will proceed to activate your order. It is normal for 24 to 48 hours to pass from the time that the transfer is made until we receive the notification, so you should take this aspect into consideration in calculating when you will receive your package.

Warranty:

All of the Landher Montaña products have the manufacturer´s warranty. Defects caused by incorrect use or handling of the materials are not included in this warranty. Our Customer Service Department will provide you with a solution for any problems with our products, with the maximum information provided by the technical assistance of our suppliers. Include the CSD/DAC code in your email so that the message may be promptly forwarded to that department.

Responsibilities:

Activities related to adventure sports and working at height are potentially dangerous, and it is necessary to be familiar with the basic safety rules. The client is responsible for the use of the materials that Lander Montaña supplies. The client must obtain training regarding their use.

Customer Service Department. CSD:

The CSD will respond to any queries you make. This department is made up of qualified people with the goal of assisting you.

The hours of operation are from Monday to Friday, 9:15 am to 1:30 pm and from 4:30 pm to 8:00 pm. (Spain time).

Returns and exchanges

In accordance with the existing legislation, (art. 44 of Law 7/1996, from January 15 of the Regulation of Retail Commerce modified by Law 47/2002, from December 19) you have a period of 7 working days, as of the order delivery date, to return a product if you are not satisfied with it. It is only necessary for you to return the product just as you received it, in other words, in perfect condition and with labels, instructions, original packaging, using the shipping company and service that you prefer.

The packaging and the service used should ensure that shipment will arrive in perfect condition.

Upon receiving the product and confirming that it is in perfect condition, we will proceed to reimburse the amount to your account if the payment was made with a bank transfer, or we will request the account number from you if the payment was made upon delivery.

If it is exchanged for another product, the shipping costs for the new product will be the client´s responsibility.

Returns will not be accepted if they are freight forward, and no merchandise will be accepted if we have not been informed of it beforehand.

In order to make any exchanges or returns, please contact our Customer Service Department at +34 945 286 800 or at the email dac@landher.net

The address that you should write on the package for both exchanges and returns is::

All of the expenses resulting from defective products or shipping errors caused by us will be fully covered by Landher Montaña.

Shipping methods and rates

Orders leave the agency Vitoria Seur at 18:00 h, so that those orders placed before this time will be delivered in 24-48 hours depending on the destination. Orders placed later than 18:00 hours the following day will send.

1. Peninsula and Balearic Islands: If the order amount exceeds 90 Euros (VAT included), it will be shipped via a prepaid freight overnight courier service (except for sale items and products of special size and weight, such as crash pads, training boards, skis and pavilion tents, for which you may consult the shipping fees with our Customer Service Department, dac@landher.net). If the amount of 90 Euros (VAT included) is not reached, the client will indicate the shipping method and pay the corresponding costs.
2. Canary Islands, Ceuta and Melilla: Invoices to the Canary Islands, Ceuta and Melilla will be issued without VAT, so 21% should be deducted from the price of the items, except books, from which 4% should be deducted. Landher Montaña will be not be responsible under any circumstances for local customs duties, which must be paid by the client as a substitution of the VAT.
3. Portugal (except Madeira and Azores): For shipments to Portugal, the payment should be made through a bank transfer to the account number that we will provide you when placing the order. Check with your bank regarding current service fees.
   
   Upon receiving the transfer notification, we will proceed to ship the order, which will arrive at your address in 24 hours, but keep in mind that banks take between 1 and 2 days to process the notification.
4. Special weights: Certain products of a special size and weight, such as tent pavilions, kayaks or skis, for example, have additional shipping fees that are automatically calculated in the Shopping Cart. For any doubts regarding this matter, consult with dac@landher.net .

 

We recommend that you check availability by email at dac@landher.net or by telephone at +34 945 286 800

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